FAQ

How do I buy from the Bartfeld Store?

The quickest way to find the Faux Fur you are looking for is to click on the OUR STORE menu, where you can view all the available items.  Once you have chosen your item, click on the SIZE drop down menu to select your preferred size. You can also choose a QUANTITY amount if you require more the 5 metres. Once you have made your selection simply click on the ADD TO CART button. Once you have completed your choices, you can now click on the shopping trolley graphic in the top right-hand corner of the screen where you can complete your purchase by entering your name and delivery address and pay for your purchase by either Credit Card or Paypal. You can also add a note to your order.

How will I receive my order?

We will promptly ship your larger order to your nominated address anywhere in Australia by Direct Freight Express and email you a tracking number as soon as we ship your order. Smaller parcels will be shipped by Australia Post.

 When will I receive my order?

We ship orders as quickly as we can. The time it takes can vary anywhere from 1- 10 days, depending on where you are and method of shipping.

 What is the shipping cost?

The cost of shipping to any address in Australia is a flat $10 for all orders up to $99.99 in value. All orders of $100 or over are shipped free of a shipping charge.

Can I get a sample first?

Yes, we can send you a 18cms X 18cms sample by Australia Post standard mail for $5.00. Simply click on SAMPLE in the drop-down SIZE menu to add to your shopping cart.

Do we sell real fur?

No! We only stock and sell man made Faux Fur sourced from the very best Mills. We make sure all aspects of the supply chain are ethical and uphold the very highest standards of manufacturing and raw material sourcing.

 How accurate is the colour of the product photos?

We use the very best equipment to photograph our products and achieve the most accurate colour reproduction, but we cannot control the monitor, phone or tablet screens that they are viewed on. So please view the photos as a guide to the actual colour.

 Does Bartfeld ship internationally?

Yes, we can ship an order anywhere in the world.

Shipping to North America is added automatically at Checkout and based on quantity purchased. 

For all other countries and regions please contact us and we will submit a  shipping quote.